We hope you will love your objects as much as we do, and that they will find a use in your home straight away. However, we understand that things may not always be quite as you expected, in which case we can offer an exchange or refund on your items.
The items must be returned with their packaging intact and in a saleable condition within 14 working days of receiving your items. Please contact us straight away at firstname.lastname@example.org letting us know that you would like to return all or part of your order, along with your order number, name and address and reason for return. We will then send you a printable returns slip along with details on how to return your items to us.
We ask that you reuse the packaging that the items were received in, including packing nuts to ensure that returned goods arrive back to us safely. So, please keep hold of these.
Unfortunately, we cannot cover the cost of return postage.
In the unfortunate event that any of your objects arrive broken or damaged, please contact us at email@example.com within three working days, along with your order number, name and address and details of how the products were received. We will then do our best to resolve the situation as soon as possible.